General Terms and Conditions of Use of the SWIQAT CRAFTS Marketplace

• 1- Identification Terms
• 2- Use of our content
• 3- Transaction processing
• 4- Payment Terms
• 5- Data Protection
• 6- Application of the conditions
• 7- Liabilities
• 8- Shipping Informations
• 9- Returns Policy
• 10- Rights management
• 11- Disputes
• 12- Contact information

1.1.1 Identifier: "Identifier" refers to the information needed to identify you as a member of our platform and have access to the services we provide.

1.1.2 Password: The "Password" is private information that you must keep confidential in order to authenticate your identity and gain access to the marketplace.

1.2 You may not use our services unless you are 18 years old (or under legal representation, in which case the legal representative is liable for your conduct).

1.3 Any fabrication of the papers submitted or false declaration may subject the author to liability.

1.4 A password is a piece of personal and private information. Users are responsible for the security of their personal data. You are completely responsible for keeping the password and identification supplied to you secure and confidential. Any unauthorized use of your password or identification, as well as any other breach or potential violation of this Site's security, must be promptly reported to SWIQAT CRAFTS.

1.5 We reserve the right to suspend or cancel your account, as well as change your account details, at any time and without notice or explanation, provided that if we cancel any products or services for which you have already paid but have not yet received, and provided you have not breached these terms and conditions, we will refund the amount paid.

1.6 You have the option to deactivate your account or manage it in any way you choose, according to the marketplace's terms and conditions, as well as the terms of the contract between the sellers and SWIQAT CRAFTS.

2- Use of our content:

2.1 The use of images and information for purposes other than product marketing is prohibited.

2.1.1 We are responsible for our own account's content, and

2.1.2 We do not accept any user data that is inaccurate, deceptive, unlawful, harmful, threatening, abusive, harassing, defamatory, pornographic, vulgar, obscene, hateful, racially or ethnically motivated, or otherwise objectionable.

2.1.3 We accept full responsibility for the facts stated above, as well as any legal repercussions that may result.

2.2 SWIQAT CRAFTS is not responsible for content posted on other websites and makes no assurances about its accuracy.

2.3 We are not responsible for emails, calls and communications unless they emanate from the concerned team in SWIQAT CRAFTS.

2.4 We receive complaints about inappropriate usage of our content, and we respond to the requests and provide feedback as quickly as feasible.

2.5 By creating an account, you give SWIQAT CRAFTS complete control over your products, images, and all of your content, and you relinquish all rights of use and intellectual property to SWIQAT CRAFTS.

2.6 SWIQAT CRAFTS may freely use and you authorize this use without exception.

2.7 SWIQAT CRAFTS must guarantee that its content and security criteria are both met.

3- Transaction Processing

3.1 SWIQAT CRAFTS is an online store where sellers meet potential buyers.

3.2 SWIQAT CRAFTS is not a party to the seller-customer contract and does not assume any liability deriving from this bilateral contract.

3.3 In line with these rules and the main contract agreed between the seller and SWIQAT CRAFTS, the sellers provide guarantees and correct information about their items to the buyers.

3.4 It is the vendors' responsibility to demonstrate the legality of their items and to provide all rights associated with them.

3.5 Buyers have the option of requesting information about the vendors from SWIQAT CRAFTS.

3.6 The buyer is only required to pay the price stated on the site, and SWIQAT CRAFTS ensures the security of the payment transaction.

3.7 The seller is still obligated by the terms of the primary contract between him and SWIQAT CRAFTS, despite these terms of sale.

4- Payment Terms:

4.1 Payment must adhere to our platform's terms and conditions, and we guarantee the transaction's security.

4.2 You must provide us with accurate contact and payment information, including your name, shipping address, and credit or debit card number, and keep it up to date.

4.3 We keep track of your payment details to make future shipments and transactions easier.

4.3 The Privacy Policy applies to all such personal information.

5- Data Protection:

5.1 Buyers consent to their personal data being processed in accordance with the rules of the SWIQAT CRAFTS privacy and data protection policy and cookie notice, all of which are available on our Marketplace.

5.2 SWIQAT CRAFTS will process all personal data obtained through the Marketplace and related services in accordance with the terms of our Privacy and Data Protection Policy and Cookie Notice.

5.3 Sellers are directly liable to Buyers for any misuse of their personal data by Sellers, and SWIQAT CRAFTS assumes no liability to Buyers with respect to Sellers' misuse of their personal data.

5.4 These terms and conditions are a component of the contract between the seller and the buyer.

5.5 SWIQAT CRAFTS is not liable in the event of force majeure, hacking, or data dissemination; nonetheless,

5.6 SWIQAT CRAFTS must do all reasonable efforts to secure this data.

6- Application of the conditions:

6.1 These terms and conditions become effective when they are published or amended on our platform.

6.2 The vendors or buyers shall be notified if one or more conditions are changed.

7- Liability management:

7.1 Delivery providers, not SWIQAT CRAFTS, guarantee the service supplied on the SWIQAT CRAFTS platform.

7.2 Package nature: Due to the content, property, or substance of the items, goods, or materials they contain, the seller agrees not to deliver shipments that are illegal, harmful, or dangerous. The latter agrees to accept responsibility and compensate for any losses incurred as a result of such conduct. SWIQAT CRAFTS provides an optional verification within the seller's obligation.

7.3 Product warranty: All products with warranties, whether stated in the product description or image, or after communication with the SWIQAT CRAFTS service, are covered by the aforementioned conditions and the stipulations of the seller- SWIQAT CRAFTS contract.

7.4 Parcel insurance: SWIQAT CRAFTS will not bear any risks connected solely to the delivery carried out by SWIQAT CRAFTS service providers, such as theft, loss, or damage; we agree to assist and follow the procedure, not to compensate.

8- Shipping Informations :

The regulations of your shipment and delivery systems are established by our shipping policy.

It's critical to provide buyers with this information up front so they can determine whether or not to buy.

Our shipping rules can also save time and energy for the customer service staff by answering questions that are simply answered in a shipping policy.

9- Returns Policy:

9.1 Prior to the processing of returns, the buyer must react to the procedure outlined below. Before submitting the products to SWIQAT CRAFTS for warranty, the buyer must complete the claim form; otherwise, the products will be denied.

9.2 Customers who wish to send us a product for repair or replacement must include and specify the following information:

9.2.1. in SWIQAT CRAFTS and packing, enter the order number;

9.2.2 A receipt including a more thorough description of the issue;

9.2.3 Address to which the product should be returned once it has been repaired;

9.2.4 The customer must only use his or her registered email address and provide all of his or her contact information.
Email:/AT:/ Address :/ Telephone & Fax / Mobile number:

9.2.5 The buyer must return the entire product in order to receive a full refund. He must send us only the product without any accessories for repair or replacement;

9.2.6 If a consumer sends a goods for repair (traditional item, for example, copperware), he must report it damaged;

9.2.7 SWIQAT CRAFTS may cover a portion of the return fees if the client receives a defective product. If the client is in Morocco, the shipping expenses must be paid within 7 days of receipt; if the buyer is outside of Morocco, the shipping costs must be paid one month after receipt.

9.2.8 Failure to comply with the aforesaid procedures by the buyer may result in the loss of his right to return the item.

9.3 The seller is obligated by the contractual terms in his contract with SWIQAT CRAFTS regarding return management.

9.4 We can provide refunds in a variety of ways depending on the circumstances, which means that some products are not covered by this guarantee.

9.5 It's important to check with the platform to see if the product is covered by this warranty.

9.6 Changes to our return policy shall be applicable and apply to all purchases made from the date of publishing of such modifications or updates on our website (https://swiqatcrafts.com/).

10- Rights management:

10.1 You grant us a royalty-free, worldwide, irrevocable right to use, reproduce, store, adapt, publish, translate, and distribute your content through our sales and marketing channels, as well as any other existing or future platform.

10.2 You agree to allow us to sublicense the rights granted in section 10.1.

10.3 You give us the right to sue you for infringement of the rights provided in clause 10.1

10.4 To the extent permitted by applicable law, you hereby waive all of your moral rights in and to your Content, and you warrant and represent that all other moral rights in your Content have been waived to the maximum degree permissible by applicable law.

10.5 Without limiting our other rights under these terms and conditions, if you violate our content rules in any manner, or if we have reasonable grounds to believe you have violated our content rules, we may remove, cancel, or change all or part of your content.

11- Disputes

11.1 These site's basic terms and conditions are governed by Moroccan law.

11.2 When it comes to consumer jurisdiction and common law, any dispute or claim between SWIQAT CRAFTS and professionals connected to the use of the platform will be subject to the exclusive jurisdiction of the Commercial Court of Marrakech.

11.3 Severability clause: If one of these requirements is found to be invalid or illegal, the validity of the other conditions will not be affected, and the other conditions will always be valid.

12- Contact information

Please email us if you have any issues about the Terms:
support@swiqatcrafts.com