At SWIQAT CRAFTS, we are passionate about promoting Moroccan craftsmanship and ensuring it reaches customers worldwide. Our mission is to support Moroccan artisans by providing a global platform for their unique and exquisite creations. We take pride in delivering not just products but experiences that showcase the dedication and artistry of our skilled Moroccan craftsmen.
Free Shipping within Morocco:
For orders above 1000 DHS, free local delivery is available in Marrakech, Fes, Rabat, and Casablanca.
For orders under 1000 DHS, a delivery fee of 65 DHS will apply.
International Shipping:
We ship all orders internationally via FedEx. Shipping costs are calculated based on the product's weight at checkout. Please note that it may take us a day or two to properly package and ship your item. Once shipped, it will take the exact time mentioned in the shipping details provided.
Estimated Delivery Times:
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Shipping Country
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Estimated delivery time
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USA
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3 to 5 business days
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Europe
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3 to 5 business days
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United Kingdom
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3 to 5 business days
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Nordic Countries *
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3 to 5 business days
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Canada
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3 to 5 business days
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Russia
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4 to 8 business days
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Middle East
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4 to 8 business days
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*Norvège · Suède · Danemark · Finlande · Islande.
Import Charges and Taxes:
Import charges and taxes (including VAT) may apply once your order reaches its destination country. These charges are your responsibility as the customer.
Order Tracking:
Once your item has shipped, you will receive an email with a tracking number to follow its journey. Please allow 48 hours for the tracking information to update.
To track your order, go to this link.
Refunds, Returns, and Exchanges:
Upon receiving and inspecting your return, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original payment method. Processing times may vary depending on your bank or credit card company.
Lost or Stolen Packages:
We cover any cases of unusually long delays or loss in transportation with a free reshipment or refund. However, you must contact the carrier first if the order is delayed at a local post office. Incorrect shipping information disqualifies eligibility for reshipment or refund.
Customer Support:
At SWIQAT CRAFTS, we take pride in delivering not just products but experiences. Each Moroccan Handmade Ottoman reflects the dedication and artistry of our skilled Moroccan artisans, ensuring that you receive a piece that seamlessly combines form and function with a touch of elegance.
Our Customer Support Representatives are ready to answer your questions or any issues about shipping.
contact us at support@swiqatcrafts.com
